Book a Librarian FAQ
What is Book a Librarian?
Book a Librarian is a service for Highland Park Public Library card holders by appointment with a librarian for a one-to-one customized help and skill-building session. This free service is best used for complicated questions that require time beyond the general assistance and for more in-depth instruction on how to use the library's catalog, databases, digital resources and the Internet.
What help and skill-building are provided?
Typical Book a Librarian sessions include:
Introduction to the library
An overview of library collections and services and the Web site.
Introduction to the library catalog – how to find a book, a CD or a DVD, place holds, set up and manage your account
Research a topic using the library’s online databases.
Download eBooks, eAudiobooks, and eMagazines
Introduction to the computer for the person who has never used one
Using a mouse, keyboarding
Creating and managing files and folders
Setting up and using an email account
Internet basics, browsers, social media
Assistance with Digital Media Lab equipment and software
Is there any kind of help I can’t get?
We cannot offer advice (e.g. medical, legal, investment) except to advise you of reputable sources of evaluative information. Also, we are unable to set-up or install software for your personal devices, process credit card transactions or type documents.
What are the procedures for Book a Librarian?
Book a Librarian is a service for Highland Park Public Library cardholders
Sessions are typically 30 minutes to one hour
Sessions are scheduled by appointment
You may have up to two sessions a month
How do I schedule a session?
Complete the form with as much information as possible. Let us know what you would like help with and what day and time of day is most convenient for you. We will get in touch with you to discuss your topic and to schedule a session as soon as possible. We require at least three (3) business days advance notice. We will schedule your appointment within three (3) business days.
I need to cancel my session. What’s the best way to do this?
Call the Reference Desk at 847.432.0216 x270 or 847.681.7031 or send an email to email@example.com. We will help you reschedule your session.
Where do I go to check in for my Book a Librarian session?
Come to the Reference Desk in the center of the Adult Services Room.