Frequently Asked Questions
What Roku devices can I use to access Kanopy?
Kanopy will appear and play on any Roku device that is currently supported by Roku and receiving software updates. If you are unsure if your device is receiving updates, you can check on your Roku by going to Settings -> System -> About. If the Software version listed on this screen is 7.7.0 or higher, Kanopy will play on your device.
Where do I enter the linking code?
To enter your linking code, go to www.kanopy.com/link, or select “Link Your Device” from the Kanopy iOS or Android app. If you are not signed into your account, you will be prompted to log in before you will be able to enter the code. In addition, your account will need to be linked to a subscribing library in order for you to successfully link your device.
Where can I find the channel settings?
While on the Kanopy Roku channel home screen, press the left arrow button to access the side menu. Navigate down to Settings at the bottom of the list.
How do I log out of my account?
Go to the channel settings and select the tab labeled “Log out”. Select “Yes, log me out” and press OK to confirm. If you would like to relink your account, or a different account, select “Link Device” and follow the onscreen instructions.
How do I know if a film is closed captioned?
Select a film to display its details. The CC icon will be displayed beneath the title if the title is closed-captioned.
How do I access closed captions/subtitles?
Press the * button on your Roku remote while the film is playing. A screen will appear with "Captions mode" highlighted. While this is highlighted, press the OK button on the remote until "On always" appears. Click down and select "Close" to save and exit the caption options.
If you are having trouble viewing closed captions when viewing from your Roku, please ensure that you have the latest software version installed.
How do I add films to my Watchlist?
Select a film to open up its details. Press the down arrow so that “+ Add to Watchlist” is selected then press OK to add the film to your Watchlist. Press OK again if you would like to remove the film.
Where do I access my Watchlist?
Your Watchlist can be accessed in 2 ways - on the top shelf of the channel’s home screen and as an item in the left menu. To display only the films in your Watchlist, select it from the left menu.
How do I know how many play credits I have remaining?
The number of play credits you have remaining for the month will appear at the top right of your TV screen. To learn more about how these play credits work, go here.
How do I find films I’ve already viewed?
A Continue Watching section is coming soon - stay tuned! In the meantime, you can find your previously viewed films from the desktop version of the site or via the iOS app.
The screen is being cut off and I cannot see the sidebar. How do I fix this?
Go to your TV settings and adjust the aspect ratio/picture size. Some TVs will display an option to fit to screen - select this option if it is displayed. Otherwise, you can select the listed aspect ratio of your TV.