Frequently Asked Questions about Grab & Go
Who can place a hold and pick up through Grab & Go?
Library cardholders in good standing registered with the Library may pick up materials through Grab & Go.
I'm a patron of a different library. Can I check out a Highland Park item if I pick it up at Highland Park?
Can Rokus and hotspots be checked out using Grab & Go?
Roku devices and hotspots may be checked out from Grab & Go.
What items are not available for Grab & Go?
Ukuleles and Literacy bags are not available for Grab & Go.
When will my items be ready for pickup?
You will be notified the day before your items will be ready to pick up.
What times and days of the week is Grab & Go pickup available?
11 a.m. – 7 p.m., Monday – Thursday; 11 a.m. – 5 p.m. Friday – Sunday.
Where do I return items?
You can drop materials in the outdoor book drops near the front of the parking lot any time, day or night.
I returned my items. Why does my account still show them as checked out or even overdue?
Returned items are being isolated for three days before being checked in. At check-in, a three-day grace period is in effect so any fines incurred after the item was returned will be not be charged to the patron.